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FALL 2011 COLLECTION

THE HOPE PROJECT

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Store Policies

Payment

We are happy to accept payments via PayPal. PayPal is free and easy to use. You can pay via credit card, e-check or directly from your bank account. Please click here to set up a PayPal account.

Sales Tax

Sales tax of 8.575% will only be added to those orders that are shipped to the state of Missouri.

Shipping

All orders will be shipped within 2 weeks of payment. All orders are shipped via first class mail. The following shipping rates apply:

Up to $25.00 $5.95
$25.01 to $50.00 $7.95
$50.01 to $100.00 $8.95
$100.01 to $150.00 $10.95
Over $150.00  FREE

These rates apply to orders sent to the continental United States only. Orders going to Alaska, Hawaii, APO & FPO address or U.S. Territories may be subject to additional fees.

Return Policy

Due to the personalized nature of our collection, returns will not be accepted. If there is an error on our part, we will promptly send a replacement for your purchase.

Placing An Order

Orders may be placed online 24 hours a day/7 days a week.

Thread Colors

The thread color and placement of the personalization shown on the product item is standard. We carefully select the thread color and placement to ensure your personalization will be very visible. If necessary, feel free to add a comment to the item when placing your order and we will be willing to discuss other suitable options with you.



FAQs

Following are some of our most frequently asked questions. If you can't find the answer you are looking for, please feel free to contact us.

  • How long does it take to get an order?
  • Will you send an order confirmation?
  • How should I wash my item?
  • Do you ship overseas or to Canada?
  • Should I expect to hear from you about my order?
  • I monogramming included?
  • Did I pick the best Font choice?
  • Can you send me a catalog?
  • How can I see your products in person?


  • How long does it take to get an order?     TOP
    Orders will be completed within 2 weeks. Please estimate approximately 1 additional week for shipping. If for any reason we cannot meet this delivery timeline, we will contact you as soon as possible. If you need your order sooner, please contact us and we will do our best to meet your needs.


    Will you send an order confirmation?     TOP
    Yes, you will receive a confirmation within 48 hours of placing your order. You will also receive an email when your order ships.


    How should I wash my item?     TOP
    Please wash our clothing inside out in cold water, gentle cycle; Line dry.


    Do you ship overseas or to Canada?     TOP
    At this time, we do not ship internationally.


    Should I expect to hear from you about my order?     TOP
    Please remember to check your e-mail frequently and carefully as sometimes we have questions for you.


    Is monogramming included?     TOP
    Yes, monogramming of up to 10 letters is included at no additional charge for all clothing items on our site. We have 6 standard fonts to choose from. You can view our fonts here: Font Choices


    Did I pick the best Font choice?     TOP
    If we feel the font style chosen does not display your name or monogram in the best way possible, we will contact you with alternative choices.


    Can you send me a catalog?     TOP
    At this time, we do not have a printed catalog.


    How can I see your products in person?     TOP
    Stop by and see us at our retail location. Our address is 7774 Winghaven Blvd. O'Fallon Mo. 63368

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